If your ActivBoard is not detected by the computer, ensure your cables are connected securely, check the ActivBoard is powered and try all available USB ports on your computer. I have even set the Promethean USB Audio as the defualt audio device on the laptops but each time a laptop shuts down or restarts you would need to re-plug the usb connection for the audio to work even though the boards reconnect after the shutdown or restart. The ActivBoard amplifier is switched on and powered, indicated by a green light behind the button on the left side of the ActivBoard The volume is turned up on the amplifier The volume is turned up on the wallbox if applicable Your computer is not set to mute You have tried a known working laptop or computer from another classroom. Has any one encountered this problem and is there a work arround? If you continue without changing these settings, you consent to this.
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If the issue persists please contact Promethean Technical Customer Support. Your sound output should now be from your ActivBoard speakers. The time now is Everyone is welcome to follow this guide, but promethean usb audio advise against moving any equipment or working within critical components of your operating auio unless you have experience and are comfortable doing so.
Check the Device Promethean usb audio again to see if the computer is detecting the ActivBoard. If none of the devices in this section have an error status and you do not see a device named Ush ActivBoard, please perform the following steps.
If you have a Promethean ActivBoard System, power off your projector with the remote control and wait for the fans to stop before unplugging the power supply from the wall.
promethean usb audio
Forums Technical Windows Promethean boards and usb audio. Please audoi the instructions below for your operating system. On the Hardware tab, you can check the version of ActivDriver installed on your computer and compare to the latest version on our Support site.
Ensure promethean usb audio all of the cables are correctly connected, including the USB cable that plugs into the upper left corner behind the ActivBoard. For this reason, we promethean usb audio data we collect in accordance with EU General Data Protection Regulation and other applicable data protection laws.
1418 – Troubleshooting USB connection problems
Disconnect any adaptors or extension cables from the ActivBoard and computer and connect only the cabling that came with your ActivBoard. Please consult article for more information. I have even set the Promethean USB Audio as promethean usb audio defualt audio device on the laptops but each time a laptop shuts promethean usb audio or restarts you would need to re-plug the usb connection for the audio to work even though the boards reconnect after the shutdown or restart.
Have you tried disabling that?
Promethean boards and usb audio
If the ActivBoard is not automatically recognised as an promethean usb audio device, reboot the computer. Your privacy is promethean usb audio important to us. Failing that, there may be an issue with the board. Follow the instructions ptomethean on pro,ethean ActivBoard, clicking on the crosses with the ActivPen. Windows Thread, Promethean boards and usb audio in Technical; Hi, Our new promethean boards keep loosing their usb audio connection each time the laptops they are connected to Select Calibrationthen Quick or Precision.
SCSD Technology Helpdesk
The only way to get the audio working again promethean usb audio to pull out the boards USB connection and plug it back in.
I’ve not found a workaround aside from what you’ve suggested, but it’s not so much of an issue for me. There are currently 1 users browsing this thread. Promethean usb audio the ActivBoard is not listed, check promethean usb audio you have a wallbox or any adaptors.
Ensure you are using ActivDriver version 5. This should ensure that any sound played on your computer will be outputted via the speakers on your ActivBoard.
Promethean Support Article
promethean usb audio By pete in forum Promethean Direct Support. To update your Ussb, please visit the ActivDriver support page. You should also try all USB ports on your computer.
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